Effective Date: June 2025
Website: https://nexus-diagnostics.co.za
Nexus Diagnostics (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
We may collect the following types of information when you visit our website or place an order:
Personal Information: Name, email address, phone number, billing and shipping address, payment details.
Account Information: Login details if you create an account.
Order Information: Products purchased, order history, transaction details.
Technical Data: IP address, browser type, device information, and browsing activity through cookies or analytics tools.
Communications: Information you provide when you contact us for support or customer service.
We use your information to:
Process, fulfill, and deliver your orders.
Communicate with you regarding your purchases, account, or inquiries.
Improve our website, products, and services.
Send important updates, such as policy changes or service notices.
Detect, prevent, and address fraud or security issues.
Comply with legal obligations.
We do not sell or rent your personal information. We may share it with trusted third parties only in these cases:
Service Providers: Payment processors, shipping partners, IT providers.
Legal Compliance: If required by law, court order, or government request.
Business Transfers: In case of a merger, acquisition, or sale of assets.
All third-party partners are required to protect your information in line with this Privacy Policy.
Our website uses cookies and similar technologies to:
Ensure the website functions correctly.
Improve user experience and site performance.
Analyze traffic through tools such as Google Analytics.
Provide targeted promotions or advertisements.
You can manage or disable cookies in your browser settings, but this may affect site functionality.
We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, or alteration. However, no system is 100% secure, and we cannot guarantee absolute protection.
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of your data (subject to legal and contractual limits).
Opt out of marketing communications.
Restrict or object to the processing of your data.
To exercise these rights, please contact us (details below).
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
Our website is not directed to children under 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Nexus Diagnostics (Pty) Ltd
📧 info@nexus-diagnostics.co.za
This policy is compliant with South Africa’s POPIA (Protection of Personal Information Act) and aligns with GDPR best practices for international visitors.